Return & Refund Policy – Reddu Dairy
Last Updated: September 27, 2026
At Reddu Dairy, we are committed to providing fresh, quality dairy products to our customers. Customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds may be accepted.
1. Return Policy
Due to the perishable nature of dairy products, we generally do not accept returns of products once they have been delivered, unless the product is damaged, defective, spoiled, incorrect, or otherwise eligible for a remedy under applicable law.
Eligible products may include Desi Pure Ghee, Fresh Milk, Pure Milk Burfi, and other products sold through our website.
2. Damaged, Spoiled, or Incorrect Products
If you receive a product that is damaged, spoiled, leaking, or different from what you ordered, please contact us as soon as possible after delivery.
To help us resolve your concern, please provide:
Your order number and registered contact details.
A clear description of the issue.
Photographs or videos of the product and its packaging, where available.
Please retain the product and its original packaging until we advise you on the next steps, where it is safe to do so.
3. Eligibility for Refund or Replacement
A refund or replacement may be considered if:
The product received is damaged or defective.
The product is spoiled or appears unsafe upon delivery.
The wrong product was delivered.
The order was cancelled by Reddu Dairy after payment.
A refund or other remedy is required under applicable law.
Requests will be reviewed individually. We may ask for additional information to verify the issue.
4. Non-Returnable Products
For food safety and hygiene reasons, we generally cannot accept returns for:
Products that have been opened, consumed, or partially used, except where a remedy is required by law or the product is defective or unsafe.
Products damaged due to improper handling or storage after delivery.
Products returned without prior communication or approval, where approval is required.
These restrictions do not affect your statutory consumer rights.
5. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation may be possible before the order is processed or dispatched. Once an order has been dispatched, cancellation may not be possible, particularly for perishable products, except where required by applicable law or agreed by Reddu Dairy.
If Reddu Dairy cancels a prepaid order, the applicable refund will be initiated.
6. Refund Process and Timeline
Once your refund request is reviewed and approved:
The refund will be initiated through the original payment method wherever possible.
Processing time may depend on your bank, payment gateway, or financial institution.
We will inform you if any additional information is needed.
Please allow approximately 5–10 business days after refund approval for the amount to appear in your account. Actual timelines may vary by payment provider.
7. Shipping Charges
Original shipping charges may not be refundable in all cases. However, where an incorrect, damaged, defective, or unsafe product is supplied, or where applicable law requires it, appropriate shipping charges or other remedies will be handled accordingly.
8. How to Request a Return or Refund
Please contact our customer support team with your order details and a description of the issue.
Contact Details:
Business Name: Reddu Dairy
Email: reddudairyfarm@gmail.com
Phone: +91 98777 77752
Address: Opp. Dugra Dal Street, Jakhal Road, Patran, Punjab, India.
9. Policy Updates
Reddu Dairy reserves the right to update this policy from time to time. Any changes will be published on this page with the revised date.
Reddu Dairy – Freshness, Purity, and Trust in Every Drop.