Shipping & Delivery Policy – Reddu Dairy
Last Updated: September 27, 2026
At Reddu Dairy, we aim to deliver your favourite dairy products safely and conveniently. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website.
1. Order Processing
Orders are processed after successful confirmation and payment, where applicable.
Processing times may vary depending on product availability, order volume, holidays, and the nature of the products ordered. Orders containing fresh or perishable items may require special handling.
2. Delivery Areas
Reddu Dairy delivers to selected locations in accordance with product availability and delivery arrangements.
Please enter your complete delivery address and contact number during checkout. Delivery availability may vary depending on your PIN code and the type of product ordered.
If your location is outside our service area, we may contact you to discuss available options or cancel the order and arrange an applicable refund.
3. Estimated Delivery Time
The estimated delivery time will be communicated during checkout or through order confirmation, where available.
Delivery times are estimates and may be affected by:
Your delivery location and PIN code.
Product availability and preparation time.
Weather conditions and transportation delays.
Public holidays or unexpected operational issues.
We will make reasonable efforts to deliver your order within the estimated timeframe.
4. Shipping Charges
Applicable shipping or delivery charges, if any, will be displayed during checkout before you confirm your order.
Charges may vary according to the delivery location, order size, weight, and delivery method.
5. Fresh and Perishable Products
Some Reddu Dairy products, including fresh milk and milk-based sweets, may require special packaging, careful handling, or refrigeration.
Customers should:
Collect their orders promptly after delivery.
Refrigerate products as directed on the packaging.
Follow the storage instructions and best-before dates.
Avoid consuming products if the packaging is damaged or the product appears spoiled.
Desi ghee and other products should also be stored according to their label instructions.
6. Delivery Address and Contact Details
Customers are responsible for providing accurate delivery information, including their name, address, PIN code, and phone number.
Reddu Dairy may not be responsible for delivery delays or failed delivery attempts caused by incorrect or incomplete details supplied by the customer. We will make reasonable efforts to contact you when necessary.
7. Order Tracking and Delivery Updates
Where available, we may provide order status updates through email, phone, SMS, or other communication channels.
If you have not received your order within the estimated delivery period, please contact our support team with your order number.
8. Damaged, Missing, or Incorrect Orders
Please inspect your order upon delivery.
If an item is missing, damaged, spoiled, or incorrect, contact us promptly and provide your order details along with photographs or videos where available.
We will review the issue and determine an appropriate remedy, such as a replacement or refund, in accordance with our Return & Refund Policy and applicable law.
9. Delayed or Failed Deliveries
Although we make reasonable efforts to deliver orders on time, delays may occur due to circumstances beyond our reasonable control.
If delivery cannot be completed, we may contact you to arrange another delivery attempt, where available. If an order cannot be fulfilled, any applicable refund will be handled in accordance with our policies and applicable law.
10. Changes to Orders
If you need to change your delivery address or order details, contact us as soon as possible.
Changes can only be accommodated if the order has not progressed beyond the stage at which the change can be made. Changes may not be possible after dispatch.
11. Contact Us
For questions about shipping, delivery status, or a delayed order, please contact us:
Business Name: Reddu Dairy
Email: reddudairyfarm@gmail.com
Phone: +91 98777 77752
Address: Opp. Dugra Dal Street, Jakhal Road, Patran, Punjab, India.
12. Policy Updates
Reddu Dairy may revise this Shipping & Delivery Policy from time to time. Updates will be published on this page with the revised date.
Reddu Dairy – Freshness, Purity, and Trust in Every Drop.